Your Rights and Privacy
Valley Children’s Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Valley Children’s Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Read the Statement of Nondiscrimination (Espanol | Other Languages) for more information.
Hospital Privacy Policies
The privacy of patients and their families is very important to us at Valley Children's Hospital. Valley Children's is compliant with all federal HIPAA requirements.
Below you will find links to the Hospital’s privacy policies in English and Spanish. The "General" policy applies to all hospital patients. The "Employee Services" policy applies to employees who receive treatment in our on-site clinic. If you have any questions, please call our Privacy Officer at (559) 353-5660.
Patient Privacy - English
Patient Privacy - Spanish (Privacidad del Paciente)
Patient Bill of Rights
A Child’s Bill of Rights
As a Patient of Valley Children's Hospital, I have the right:
- To be called by my name and not a number or illness.
- To be greeted with a smile and treated with loving care.
- To have my nurse make sure that I am getting the right medicine, and to get it done right away.
- To know, by name, which doctors, nurses, and other helpers will take care of me.
- To have my regular needs taken care of--like getting a bath--so I can be comfortable.
- To know where I'm supposed to be before I have to be there, and to have my daily routine stay as normal as possible To sleep without people bugging me, to have quiet times during the day, to go to the bathroom whenever I am able, to have a teacher help me with my schoolwork, and to have my family members and other concerned people with me whenever I need their comfort.
- When I am going to have tests, to know when I have to stop eating, so I can eat and drink before that time.
- To make choices whenever possible as long as they don't get in the way of my medical care.
- To cry, make noise or refuse anything that hurts me, or is something my family doesn't want done to me, including leaving the hospital against my doctor's wishes, unless it's done for my own good and something is done to take away the pain.
- To have my family members with me, whenever they can stay, as long as it doesn't get in the way of my care.
- To have someone who speaks the same language as my family and I to help us understand what is happening, and if someone isn't available, to help my family find someone.
- To be told what's happening to me and why and to have all my questions answered in words my family or I can understand in our own language.
- To know my illness is between me, my family, and the people caring for me and that it's no one else's business unless I say so.
- To not have my hands or other parts of my body tied unless it is to protect me.
- To not have people whispering about me over my bed or out in the halls unless I know what's happening, and not to have people talking about me as if I weren't in the room.
- To leave the hospital as soon as possible with instructions from my caretakers on how to keep me healthy at home.
- To have someone at the hospital answer me when I ask for something.
- To have the papers that relate to my health be kept private, so that no one will know about me being here or why, unless they have a right to know or my family or I say it's okay.
- To be treated with the same amount of loving care no matter if I'm a boy or a girl, rich or poor, what color my skin is, whether I go to church, where I come from or who will pay for my visit.
- To have someone answer questions for my family or I about who will pay for my visit.
- To be cared for with courtesy and respect for the things I believe, like my faith, my heritage, my personal feelings, and what I think is important.
- To be safe while I'm here and to be able to call the government if I want someone to protect me or represent me. I don't want to be picked on, abused, or harassed by anybody while I'm getting better.
- To have someone ask for my permission or my family's permission before I am treated in an experiment.
- To know the rules that I have to follow while I'm here.
- To have the adult who's responsible for me to know what's going on with me while I'm here.
A patient's rights shall include but not be limited to:
- Considerate and respectful care, and to be made comfortable. You have the right to respect for cultural, psychosocial, spiritual, and personal values, beliefs, and preferences.
- Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
- Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
- Receive information about your health status, diagnosis, prognosis, course of treatment, and prospects for recovery and outcomes of care (including unanticipated outcomes) in terms and language you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.
- Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
- Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of physicians, to the extent permitted by law.
- Be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
- Reasonable responses to any reasonable requests made for service.
- Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve the pain, including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of severe chronic pain with methods that include the use of opiates.
- Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patient rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
- Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
- Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate “Notice of Privacy Practices” that explains your privacy rights in detail and how we may use and disclose your protected health information.
- Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation and harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse.
- Receive care in an environment that preserves dignity and contributes to a positive self image.
- Keep and use personal clothing and possessions, unless this infringes on other’s rights or is medically or therapeutically contraindicated (as appropriate to the setting or service). You have a right to sufficient storage space to meet personal needs.
- Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
- Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.
- Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. You have a right to be involved in the development and implementation of your discharge plan. Upon your request, a friend or family member may be provided with this information also.
- Know which hospital rules and policies apply to your conduct while a patient.
- Have access to telephone and mail services and other forms of communication.
- Opt out of the facility directory due to privacy needs or restrictions.
- Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless:
- No visitors are allowed.
- The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff or other visitor to the health facility, or would significantly disrupt the operations of the facility.
- You have told the health facility staff that you no longer want a particular person to visit.
- However, a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors.
- Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
- Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
- Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, disability, sexual orientation or marital status, or the source of payment for care.
- File a grievance and/or file a complaint with Valley Children’s Hospital, The State Department of Health Services and/or The Office for Civil Rights, and be informed of the action taken. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).
General Questions or Comments
About Medical Questions - If at any time you have urgent medical questions, please contact your primary physician, call 911 or go to your local emergency room. We cannot diagnose or treat by e-mail. Providing personal health information through this website is not secure over the Internet so please do not share personal information. Valley Children’s and our physician group wishes to maintain privacy and uphold the highest quality standards.
For comments or questions not related to medical advice, we would like to be able to respond to your email. However, if you include personal health information, we will need to send a response that is encrypted. You will still be able to view the response, but you will have to set up a secure user name and password. We take these precautions to protect you and your child’s personal health information. Please also provide the best contact information, including a telephone number, so we can contact you.
General questions or comments can be directed to (559) 353-3000 or email@example.com.
Patient Questions or Concerns
In the event that any of our customers have concerns about patient care and/or safety in the organization, Valley Children’s encourages them to contact the Patient Representative at (559) 353-5425 to request assistance.
Joint Commission Public Notice
The Joint Commission (TJC) has an unannounced survey process for hospital accreditation. The purpose of the survey is to evaluate the organization's compliance with nationally established Joint Commission standards. The Joint Commission standards focus on patient safety and quality of care.
If you would like to contact the Joint Commission to express concerns regarding quality and patient safety, you may contact them at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Submit a complaint online at firstname.lastname@example.org.
If you have additional questions or comments, you may also contact the following agencies:
California Department of Public Health
Office for Civil Rights, Region IX
907th Street, Suite 4-100
San Francisco, CA 94103
The Medical Board of California
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
What personal information do we collect from the people that visit our blog, website or app?
You usually can visit the Site without submitting any information about yourself. However, when ordering or registering on our site, as appropriate, you may be asked to enter personal information such as your name and email address. We do not share this information with any other partners, affiliates or members of Valley Children’s Healthcare or with any outside organization.
When do we collect information?
We collect information from you when you enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase or donation, sign up for our newsletter, respond to a survey or marketing communication, or surf the website.
Log File Data
We may collect aggregated information about site traffic and server load. We use this information to maintain and improve our Web site. We may store IP addresses and host names for auditing and security purposes.
Do we use 'cookies'?
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
- Users can visit our site anonymously
- How does our site handle do not track signals?
- We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- To be in accordance with CANSPAM we agree to the following:
- NOT use false or misleading subjects or email addresses
- Include the physical address of our business or site headquarters
- Monitor third party email marketing services for compliance, if one is used
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com.
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
9300 Valley Children's Place
Madera, CA 93636-8762
Last Edited on 2015-12-4