Help Paying Your Bill
Valley Children's works with families to establish financial assistance for medically necessary care based on their specific financial situation.
Eligibility
Valley Children’s Hospital is committed to providing high-quality, comprehensive healthcare services to children, regardless of their ability to pay. Valley Children’s Hospital’s Financial Assistance Program is intended to assist patients and guarantors who are not able to pay for their care, based upon a determination of financial need. Financial assistance will be considered for those individuals who are uninsured, underinsured, ineligible for any government health care benefit program, a patient whose injury is not compensated by workers’ compensation, automobile insurance, or other insurance as determined and documented by the hospital and/or unable to pay for their care. Financial assistance is granted when patients have been determined eligible, based on providing proper documentation.
Type of Assistance
Patients found eligible for financial assistance may be granted full assistance or a partial discount equivalent to no more than Medi-Cal rates.
Fees Charged to Eligible Patients for Financial Assistance
Patients eligible for financial assistance will not be expected to pay more than the rates generally allowed for patients covered by Medi-Cal. The limit of fees applies to the patient payment obligations for emergent and medically necessary care.
How to Apply
To obtain an application or apply for assistance, download a Financial Assistance Application (English | Spanish) and return by mail with the required documentation within 15 days. For assistance completing this application or additional questions, please contact:
Patient Financial Services Department
Available Monday through Friday, 9 a.m. to 4 p.m.
Valley Children’s Hospital
9300 Valley Children’s Place
Madera, CA 93636
559-353-7009
More Help
To understand the billing and payment process, Valley Children’s Financial Assistance Policy (English | Spanish) and application (English | Spanish) are available. Interpreters are available to address other language needs.
The Health Consumer Alliance (HCA) offers free assistance over the phone or in person to help people who are struggling to get or maintain health coverage and resolve problems with their health plans. For more information, visit healthconsumer.org.
Availability of Translations
The Financial Assistance Policy (English | Spanish), application (English | Spanish) and plain language summary (English | Spanish) are available in English and Spanish. Interpreters are available to address other language needs.
Alternate Formats of Notice
A large print version of this notice is available in English and Spanish (PDF download). This page is also accessible in different electronic formats for visitors accessing the site with adaptive technology, including in audio for visitors using a screen reader.
Hospital Bill Complaint Program
If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California's Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.
A list of covered and non-covered providers by the Valley Children’s Financial Assistance Policy is maintained in a document separate from the Financial Assistance Policy and members of the public may readily obtain the list free of charge, both online and on paper, as required by IRS Notice 2015-46.
For a paper copy, please contact Patient Financial Services at 559-353-7009.