Our team of social workers helps guide and support patients and families through the entire healthcare process. At Valley Children's we assist families with the personal, emotional, financial and family problems that may affect a child’s health. We can help parents understand treatment plans and goals as well as offer crisis intervention, information and referral to community support agencies and other services. We are sensitive to cultural, social and religious beliefs and often partner with spiritual and chaplain services, interpreter services, Child Life, clinical psychology, rehabilitation and clinical nutrition to enhance the well-being of children.
- Psychosocial assessments – We spend time talking with families to gain an understanding of the family culture, the child and parent’s response to the illness or injury, and any other factors to develop a plan to resolve problems and challenges
- Crisis intervention – We assistance families during decisive or critical moments
- Support groups
- Family contact – mediation of family conflicts and disputes
- Brokering cultural diversity issues
- Coordination and facilitation of community resources – We serve as liaisons to community organizations
- Case management and coordination of legal issues
- Discharge planning and coordination
- Aftercare follow-up
- Legal and advocacy assistance
- Financial assistance
- Bereavement and grief counseling
- Patient education
- Assistance with meals, taxi service, other transportation and accommodations as needed.
Social workers provide services in all inpatient units, the Emergency Department and all the subspecialty practices.
Monday – Friday: 8 am – 12 am; On-call 12 am – 8 am
Saturday – Sunday: 10:30 am – 12 am; On-call 12 am – 10:30 am