Your Rights and Privacy
Valley Children’s Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Valley Children’s Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Read the Statement of Nondiscrimination (Español | Other Languages) for more information.
The privacy of patients and their families is very important to us at Valley Children's Healthcare. Valley Children's is compliant with all federal HIPAA requirements.
Below you will find links to Valley Children's Healthcare's privacy policies. The "General" policy applies to all hospital patients. The "Employee Services" policy applies to employees who receive treatment in our on-site clinic. If you have any questions, please call our Privacy Officer at (559) 353-5660.
Patient Privacy - English
Patient Privacy - Español
Patient Privacy - Hmong
Patient Bill of Rights
Download the Patients' Rights brochure in English and Español.
A Child’s Bill of Rights
As a Patient of Valley Children's Hospital:
- I have the right to be called by my name and not by a number or illness.
- I have the right to be greeted with a smile and treated with loving care.
- I have the right to know the names of my doctors, nurses and helpers who will take care of me.
- I have the right to have everyone who visits me knock on my door before coming into my room.
- I have the right to have doctors and nurses explain why they are in my room.
- I have the right to be told if something might hurt, sting or pinch me.
- I have the right to be a part of the plan that will make me feel better and help me go home.
- I have the right to be cared for in the best and safest way possible.
- I have the right to have doctors and nurses listen to me about how I feel.
- I have the right to be cared for the same way no matter what!
- I have the right to not have nurses or doctors talk about me as if I’m not there.
- I have the right to have a say in what makes me comfortable like food, my bed and lights.
General Questions or Comments
About Medical Questions - If at any time you have urgent medical questions, please contact your primary physician, call 911 or go to your local emergency room. We cannot diagnose or treat by e-mail. Providing personal health information through this website is not secure over the Internet so please do not share personal information. Valley Children’s and our physician group wishes to maintain privacy and uphold the highest quality standards.
For comments or questions not related to medical advice, we would like to be able to respond to your email. However, if you include personal health information, we will need to send a response that is encrypted. You will still be able to view the response, but you will have to set up a secure user name and password. We take these precautions to protect you and your child’s personal health information. Please also provide the best contact information, including a telephone number, so we can contact you.
General questions or comments can be directed to (559) 353-3000 or firstname.lastname@example.org.
Patient Questions or Concerns
In the event that any of our customers have concerns about patient care and/or safety in the organization, Valley Children’s encourages them to contact the Patient Representative at (559) 353-5425 to request assistance.
Joint Commission Public Notice
The Joint Commission (TJC) has an unannounced survey process for hospital accreditation. The purpose of the survey is to evaluate the organization's compliance with nationally established Joint Commission standards. The Joint Commission standards focus on patient safety and quality of care.
If you would like to contact the Joint Commission to express concerns regarding quality and patient safety, you may contact them at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Submit a complaint online at email@example.com.
If you have additional questions or comments, you may also contact the following agencies:
California Department of Public Health
Office for Civil Rights, Region IX
907th Street, Suite 4-100
San Francisco, CA 94103
The Medical Board of California
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
What personal information do we collect from the people that visit our blog, website or app?
You usually can visit our sites without submitting any information about yourself. However, in some instances, like filling out an online form, you may be asked to enter personal information such as your name, phone number, mailing address and email address. We do not share this information with any other partners, affiliates, or with any outside organization. We may use the information we collect from you when you register, make a donation, sign up for a newsletter, respond to a survey or marketing communication, or browse the website to better understand your needs and provide you with better services. Additionally, some non-personal information may be collected, including information about the browser you are using and the pages you visit on the site, unless you opt out of such tracking using your browser’s settings.
Log File Data
We may collect aggregated information about site traffic and server load. We use this information to maintain and improve our website. We may store IP addresses and host names for auditing and security purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Edge or Chrome) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children's Online Privacy Protection Act and California Online Privacy Protection Act
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
To be in accordance with CAN-SPAM we agree to the following:
- Not use false or misleading subjects or email addresses
- Include the physical address of our business or site headquarters
- Monitor third party email marketing services for compliance, if one is used
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org.
Follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.
9300 Valley Children's Place
Madera, CA 93636-8762
Last Edited on March 8, 2023