Frequently Asked Questions about COVID-19


The California Department of Public Health is issuing daily updates on COVID-19. You can see the most recent update on their COVID-19 page here.

What is Valley Children’s doing as a precaution to protect patients and staff members?

In order to keep patients, families and healthcare providers as safe as possible from the spread of respiratory viruses – including COVID-19 (novel coronavirus) – additional screening precautions, visitor restrictions and program changes are in effect at all Valley Children’s Healthcare locations.

At this time, visitors will be limited to one parent, guardian or direct caregiver of patients. Everyone entering a Valley Children’s facility will be screened with questions regarding health and will have their temperature checked prior to entering. Other visitors and non-essential vendors will not be allowed in our facilities.

A universal masking policy is also currently in place, requiring anyone over the age of 2 to wear a mask at all times while in Valley Children’s facilities. Homemade cloth masks may be worn. Those who do not have a mask will be provided one at the entrance.

Additionally, Valley Children’s has enhanced our standard cleaning routine to maximize everyone’s safety. Our team uses hospital-grade cleaning products and focuses on high-touch areas, including elevator buttons and door handles.

What should I do if I, or my child, is ill or showing symptoms?

Valley Children's Healthcare offers an online COVID-19 Symptom Checker as a resource to help guide you, based on you or your child’s current symptoms and help determine the most appropriate level of medical care. This symptom checker can be found at valleychildrens.org/COVID19symptoms.

If your child is experiencing a medical emergency, please call 911 or visit the closest emergency department. If an emergency room visit is appropriate, please let staff know about your possible exposure and/or symptoms immediately on arrival.

Valley Children’s Hospital is currently conducting COVID-19 PCR testing. Please note, testing capacity is limited and will only be provided when deemed medically necessary based on current CDC and CDPH guidance. Learn more about testing here.

Where can parents/community members find more information about COVID-19?

You can find the most up-to-date information COVID-19 from the Centers for Disease Control at www.cdc.gov.

What if I have questions about COVID-19?

Valley Children’s has set up a COVID-19 hotline, available from 7 a.m. to 7 p.m. to help answer any questions you may have. The number is 559-353-3333 or 888-286-9336. You can also visit valleychildrens.org/COVID19 for the latest information.