Quality & Safety 

At Valley Children’s Healthcare, we are committed to patient safety.

Patient safety depends on creating systems that anticipate and prevent errors before they cause harm. We advocate for patient safety each and every day.

By involving everyone at Valley Children's – patients, families, doctors, nurses, support staff, visitors and volunteers – we will deliver safe patient care with measurable results.

The Leapfrog Hospital Survey 2015 ReportValley Children's Hospital Leapfrog Survey Results 2015

Valley Children’s is making great strides to improve quality and safety.
Key initiatives aimed at reducing harm include:

  • Accurately and completely reconciling medications across the continuum of care
  • Improving the effectiveness of communication among caregivers
  • Encouraging Board of Trustees involvement in patient safety
  • Identifying safety risks inherent in our patient population
  • Reducing the risk of healthcare-associated infections
  • Improving the accuracy of patient identification
  • Encouraging patient and family involvement
  • Improving the safety of using medications
  • Reducing surgical complications
  • Eliminating “preventable” codes
  • Implementing a Just Culture
  • Reducing medication errors
  • Improving health literacy

Many initiatives are structured around the Joint Commission’s National Patient Safety Goals and the Institute for Healthcare Improvement Initiatives.

We work proactively to identify performance improvement measures.

To continually assess the level of quality and safety we provide while caring for our patients, Valley Children's tracks and monitors our progress. Hospital executives, physicians and other bedside staff review, evaluate and address each improvement measure on a regular basis. Benchmarking activities at Valley Children’s range from national patient satisfaction comparisons to national service benchmarking groups and can include honors and designations like the Magnet Recognition Program®. We also put great confidence in our Length of Stay numbers, because kids who are better cared for go home faster. Expertise, technology and good systems help ensure quality healthcare and patient safety. 

Patient Safety in Practice

You know your child best and we want to work with you to give your child the best care. Throughout your child’s treatment at Valley Children’s, we want you to know what to expect, how you can help us help you, and what to do if you have a concern. Learn more about a parent's role. We have created a document titled "Being Involved in Your Child’s Care" (En Espanol, Hmong), which will provide you with information you’ll need to know before visiting us. (You can download it and bring a copy with you!) If you have questions, make a list to bring with you when you see your child’s doctor.

Speak Up

Valley Children’s encourages our patients and families to speak up! If you have concerns, problems, or complaints about patient safety, the quality of care or service that you received in our care, you are encouraged to speak directly to the providers, or appropriate supervisors. If you feel your concerns have not been resolved, we encourage you to contact a Valley Children’s Patient Representative at 559-353-5425.

Please partner with us to ensure the highest levels of quality and safety at Valley Children's Healthcare.