Understanding and Paying Your Bill

For a single visit to Valley Children’s Healthcare, you may receive separate bills. This page will help you understand how to read these bills, and will help clarify questions you may have.

Your bill will include charges for all hospital services such as the costs for the hospital room, general care, laboratory tests, drugs, surgeries, X-rays and supplies.

You will also receive separate bills for any services that your physician treatment team provides. These could include bills from your specialist, the radiologist and pathologist, among others.

On your behalf, the hospital will submit claims to private insurances, Medi-Cal, or other organizations that have deemed you eligible to receive health care benefits. Payment for all hospital services is the responsibility of the parent or guarantor. You may be asked for a deposit when your child is admitted or a copay at time of outpatient service. A satisfactory payment arrangement is necessary upon discharge from the hospital. Your obligation to supply and complete enrollment forms, proof of eligibility, applications for medical financial assistance, etc., are all part of a patient’s responsibility.

Valley Children's makes every effort to make your financial information available to each physician’s billing office, but this is only a courtesy as you should contact each provider individually if you make any changes or corrections to your financial information. Valley Children's assumes no responsibility for updating billing information to physician providers.

Click here for more information about billing questions and estimates.


Paying Your Bill

Example of a MyChart billing statementThank you for trusting Valley Children's Healthcare with your child's care. Our providers, staff, and volunteers are dedicated to providing you with the best patient experience.

We are going to paperless bills on July 1, 2022.
Valley Children's Healthcare is also committed to minimizing healthcare costs and reducing our environmental impact. To support these efforts, we are converting all MyChart users to paperless billing as of July 1, 2022.

All patients who have an active MyChart account will receive bills via their MyChart account. When a new bill is available, patients will receive a notice through the MyChart mobile app and through the email linked to their MyChart account.

Patients who do not have a MyChart account will receive statements in the mail. To enroll in MyChart, visit http://www.valleychildrens.org/mychart.

Make a one-time payment: If you prefer to pay your bill without creating an account, you can easily make a one-time payment via MyChart Pay As A Guest.

To opt-out of paperless statements after July 1, 2022, please log in into your MyChart account and follow the prompts to opt-out.

For services prior to April 25, 2020, you will continue to receive the previous version of our statements.

If you have questions related to billing or need assistance, please contact our Patient Financial Services team at 559-353-7009 Monday-Friday between the hours of 9 a.m. – 4 p.m. PST or email patientfinservices@valleychildrens.org.

 

Questions About Your Bill

During Your Hospital Stay
An admissions counselor is available weekdays to help you during your stay to discuss any issues. Please call extension 35150 or (559) 353-5150 from outside the hospital to arrange an appointment.

After You Have Left the Hospital
For billing questions after you have left the hospital, please call Patient Financial Services at (559) 353-7009 Monday - Friday between the hours of 9 a.m. - 4 p.m. PST or email patientfinservices@valleychildrens.org.

Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. If you believe you’ve been wrongly billed, you may contact Valley Children’s Patient Financial Services team at 559-353-7009 for immediate assistance. In addition, you may contact 1-888-466-2219 for enforcement issues related to state regulated plans or 1-800-985-3059 (https://www.cms.gov/nosurprises/consumers) for enforcement issues related to federally regulated plans. Visit www.cms.gov/nosurprises for more information about your rights under federal law. Visit www.HealthHelp.ca.gov for more information about your rights under state law.

Download our No Surprise Medical Bills Disclosure