Understanding and Paying Your Bill
For a single visit to Valley Children’s Healthcare, you may receive separate bills. This page will help you understand how to read these bills, and will help clarify questions you may have as Valley Children's transitions to a new electronic medical record and billing system on April 25, 2020.
For services occuring before April 25, 2020, you may receive separate bills for Valley Children's Hospital and physician services. For services occuring after April 25, 2020, you will receive a single statement for hospital and physician services (you may receive a separate bill for certain services like Emergency Department or Imaging).
Click the option below that best fits the statement you would like to pay:
Understanding Your Bill
Your hospital or care bill will include the charges for all hospital services such as the costs for the hospital room, general care, laboratory tests, drugs, surgeries, X-rays and supplies. You will also receive separate bills for any services that your physician treatment team provides. These could include bills from your specialist, the radiologist and pathologist, among others.
On your behalf, the hospital will submit claims to private insurances, Medi-Cal, or other organizations that have deemed you eligible to receive health care benefits. Payment for all hospital services is the responsibility of the parent or guarantor. You may be asked for a deposit when your child is admitted or a copay at time of outpatient service. A satisfactory payment arrangement is necessary upon discharge from the hospital. Your obligation to supply and complete enrollment forms, proof of eligibility, applications for medical financial assistance, etc., are all part of a patient’s responsibility. Valley Children's makes every effort to make your financial information available to each physician’s billing office, but this is only a courtesy as you should contact each provider individually if you make any changes or corrections to your financial information. Valley Children's assumes no responsibility for updating billing information to physician providers.
Click here for more information about billing questions and estimates.
For Services Before April 25, 2020
- When paying your Valley Children's Hospital bill by mail, over the phone or online, make sure you have your child's account number, beginning with the letter H followed by a 11-digit number located near the top right-hand corner of your statement under Account Summary.
- To pay your physician services bill online, you will be asked to enter your Quick Pay code, a 15-digit number located in the middle of your statement in the Pay Online section.
- To pay over the phone or by mail, make sure you have your Patient Account Number.
To pay your Hospital or physician services bill online through our secure payment portal, select which bill you’d like to pay.
For Services After April 25, 2020
Click here to log in to MyChart to pay your bill for services after April 25, 2020. If you do not yet have a MyChart account, click here to learn how to create one, or click here to pay your bill without a MyChart account.
You can also download the convenient MyChart app, available for Android in the Google Play store and for iOS in the App Store.
As of April 25, 2020, Valley Children’s Healthcare has a new electronic medical record system designed to help you better manage your family’s healthcare needs. This new system – along with our new patient portal, Valley Children’s MyChart – now provides you with real-time access to your medical records, in addition to the ability to pay bills online, contact providers and share questions and concerns.
For services on and after April 25, 2020, hospital and certain Primary/Specialty Care services are now combined into one statement. (You may continue to receive a separate statement for certain services, including Emergency Department and Imaging.) For services prior to April 25, 2020, you will continue to receive the previous version of our statements.
Questions About Your Bill
During Your Hospital Stay
An admissions counselor is available weekdays to help you during your stay to discuss any issues. Please call extension 35150 or (559) 353-5150 from outside the hospital to arrange an appointment.
After You Have Left the Hospital
For billing questions after you have left the hospital, please call Patient Financial Services at (559) 353-7009 Monday - Friday between the hours of 9 a.m. - 4 p.m. PST or email firstname.lastname@example.org.