We serve the health needs of a very diverse population with more than 100 documented languages and 37 distinct cultures represented. The Interpreter Services Department provides language assistance 24 hours a day and 7 days a week for our patients and families. Interpreters provide face-to-face service as well as over-the-phone and video interpreting assistance.
Additional medical interpreters are available to meet all language needs through our contracted agencies. Bilingual employees can assist with customer service language needs.
Since 1980, Valley Children’s Hospital through Interpreter’s Services has been committed to meeting the needs of our region through the use of bilingual/bicultural qualified Health Interpreters.
Healthcare Interpreter Ethics
Professional Health Interpreters hold their work to the highest of standards and abide by the “Interpreter Code of Ethics” by accurately transmitting the content, spirit and cultural context of what is said in a professional, impartial and respectful manner while maintaining patient/provider confidentiality.
All interpreters will understand and participate in the practice of providing language assistance to all Limited English Proficient (LEP) individuals in a non-discriminatory manner. Valley Children's Hospital Language Assistance Services also provide communication of information contained in vital documents. All interpreters, translators and other aides shall be provided without cost to the patient/family being served and patients/families will be informed of the availability of such assistance free of charge.
Patients/families will not be denied language intervention assistance due to age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
The Healthcare Interpreter
- Facilitates communication between patients with limited English proficiency (LEP) and healthcare providers.
- Has an in-depth knowledge of medical terminology
- Is responsible for clarifying any language or cultural misunderstanding between the providers and patients or family members.
Language Assistance Policies