Understanding and Paying Your Bill
For a single health care visit to Valley Children’s Healthcare, you may receive separate bills.
- When paying your Valley Children's Hospital bill by mail, over the phone or online, make sure you have your child's account number, beginning with the letter H followed by a 11-digit number located near the top right-hand corner of your statement under Account Summary.
- To pay your physician services bill online, you will be asked to enter your Quick Pay code, a 15-digit number located in the middle of your statement in the Pay Online section.
- To pay over the phone or by mail, make sure you have your Patient Account Number.
To pay your Hospital or physician services bill online through our secure payment portal, select which bill you’d like to pay.
Understanding Your Bill
Your hospital or care bill will include the charges for all hospital services such as the costs for the hospital room, general care, laboratory tests, drugs, surgeries, X-rays and supplies. You will also receive separate bills for any services that your physician treatment team provides. These could include bills from your specialist, the radiologist and pathologist, among others.
On your behalf, the hospital will submit claims to private insurances, Medi-Cal, or other organizations that have deemed you eligible to receive health care benefits. Payment for all hospital services is the responsibility of the parent or guarantor. You may be asked for a deposit when your child is admitted or a copay at time of outpatient service. A satisfactory payment arrangement is necessary upon discharge from the hospital. Your obligation to supply and complete enrollment forms, proof of eligibility, applications for medical financial assistance, etc., are all part of a patient’s responsibility. Valley Children's makes every effort to make your financial information available to each physician’s billing office, but this is only a courtesy as you should contact each provider individually if you make any changes or corrections to your financial information. Valley Children's assumes no responsibility for updating billing information to physician providers.
Questions About Your Bill
During Your Hospital Stay
An admissions counselor is available weekdays to help you during your stay to discuss any issues. Please call extension 35150 or (559) 353-5150 from outside the hospital to arrange an appointment.
After You Have Left the Hospital
For billing questions after you have left the hospital, please call Patient Financial Services at (559) 353-7009 Monday - Friday between the hours of 9 a.m. - 4 p.m. PST or email firstname.lastname@example.org.