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Nursing Excellence

The Online Newsletter for Children's Nurses
e-Edition, Issue 10

Beverly Hayden Pugh

Becoming the BEST

By Beverly Hayden-Pugh, MOB, BSN, RN, NE-BC
Vice President & Chief Nursing Officer

2012 has arrived. A new year is a time for reflection on what the coming year will bring. While I am not one for setting New Year’s resolutions (I always seem to slip on them by March!), I do start the new year with a promise to myself to make it the best year possible by making a difference.
As an organization, we are focused on making a difference in the lives of the children and families we serve. This is the year to activate the vision we created last fall “to become the nation’s best children’s hospital.”1 There was a shared belief from staff, physicians, leaders, families and the community that together, we could achieve that vision. I would like to share with you a few of the focus areas for Nursing established for 2012 that will move us closer to achieving our vision.

  • Excellent Patient/Family Satisfaction – It all begins with the patient and family experience. What do they think about the care we provide? Does it look the same nurse-to-nurse and shift-to-shift? As we continue our journey, think about how you can provide the BEST hospital or outpatient experience possible. How would you define the BEST customer service experience? How would they?
  • Nosocomial Infection Prevention – To be the BEST means prevention of nosocomial infections. Preventing infections requires meticulously following evidence-based policies and procedures, such as the central line bundles and performance of hand hygiene. With our focus on prevention of level 3 and 4 adverse drug events, ventilator-associated pneumonia, surgical site infections and central line-associated bloodstream infections, we can provide the BEST care.
  • Ongoing Learning – To be the BEST requires ongoing formal education and the achievement of national certification. Our knowledge will enable us to provide exemplary and innovative care that is evidence-based. New nursing research will contribute to advancing the profession of nursing and the care we provide. The Institute of Medicine (IOM) in their report, “Future of Nursing,” established the goal of achieving 80 percent bachelor’s prepared nurses by 2020.2

Our goals are not a New Year’s resolution but an ongoing commitment to quality and safe patient care. As nurses, our role is critical to the success in each of these areas of focus. I know you are extraordinary nurses. Let’s have our daily practice reflect our excellence, and together we will become the best children’s hospital in the nation.



1 Children’s Hospital Central California Policy AD-5027 Mission and Vision, 10.2011

2 Committee on the Robert Wood Johnson Foundation Initiative on the Future of Nursing, At the Institute of Medicine. (2011 National Academy of Sciences) The Future of Nursing, Leading Change, Advancing Health, Retrieved November 7, 2011 from 


In This Issue

Becoming The BEST

Evidence, Research and Quality Improvement in Clinical Practices

Intentional Care of the Spirit - A Nurse's Gift to Her Community

A Nursing Career - Challenges in Care for Ourselves

Nephrology and Peritoneal Dialysis Clinical Nursing: What Goes On In Here?

Surviving Childhood Cancer

Necessity is the Mother of Re-Invention

Patient Satisfaction Comments