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Nursing Excellence

The Online Newsletter for Children's Nurses
e-Edition, Volume 1, Issue 2

Patient Satisfaction Comments

Day Surgery

Love the distracting toys. Day surgery nurses ROCK! I love that everyone explains to us what will happen before doing anything. Love your gel in gel out policy. We trust your hospital completely!

Fran, RN, was so nice and didn't want to rush to get off the phone. She let me ask questions and finished them without rushing. She was great! It's wonderful how nice the nurses are and how much of a team they are. The whole procedure went very good. Children's Hospital is one of the best in the world.  Everyone was kind and caring. Thank you.

Appreciated that the nurse gave my daughter a tour of the surgery area to make my daughter feel comfortable and put her at ease. Thank you.

Excellent. We are truly grateful for such a wonderful place to care for our child!

We appreciate our nurse, Darcey. She was excellent in taking care of my son.

Awesome!! Everyone was great. Our daughter was quite comfortable with everyone on staff. Outstanding!! What an excellent staff!! I can't say enough great things about Children's Hospital. They made our daughter's visit comfortable and pleasant.

We had a wonderful experience. The nurses and doctors did a great job caring for our child and making sure they met his needs. We were very pleased with our experience with the staff. Hospital Day Surgery was very helpful to us.

The nurses were all very nice and made my son comfortable. We had a very good experience at Children's Hospital. My husband and I felt very safe with everyone that handled our son's care. We thank everyone.

Every person that I spoke to during the entire ordeal was incredibly helpful and understanding. My concerns were always met with concern and in humble disposition.  My daughter played with all the toys. It kept her occupied, which was nice. I always felt that my daughter was in highly capable hands. I felt respected by all staff members and enjoyed this experience much more than I had anticipated. I REALLY am thankful that we were able to have the procedure done at Children’s. Thank you.

Willson Heart Center

Very good experience - time was good and nurse was really nice.


I am so grateful to all of the nurses who treated my daughter! Everyone was so helpful and kind! Thank you Thank you Thank you!

All of the nurses take such good care and they are so patient with me as Mama.

Christina was the ultimate nurse. Very knowledgeable and compassionate. She spent a lot of time with us prior to release to be sure we understood our directions for home care.


Night nurse was very helpful and came as soon as call light went off.

Neonatal Intensive Care Unit (NICU)
We are very thankful for the wonderful doctors, nurses and staff we encountered during a very scary time. Thank you for wonderful care of our son!

Pediatric Intensive Care Unit (PICU)

The PICU was extremely good! I give them an A+. PICU people washed their hands good. We were very impressed with PICU – especially our nurse, Christy. Our surgical nurse, Mona, was excellent, too.


Everything was great. Nurses Kaycee and Maria (days) and Mary for nights were great, truly liked in every possible way. Everyone was great. Everyone was exceptional.  Everyone went above and beyond to make sure we were comfortable. The nurses Kaycee, Maria, and Mary were extraordinary. For a hospital, it was more like a hotel for the sick.  We would recommend Children's to anyone who will listen. You guys are the best.

Emergency Department

Our nurse was wonderful.

The nurses are always wonderful and this time was no exception.

The nurses always carried a smile and were very attentive and honest. I felt that our nurse went out of her way to see to it me and my child were comfortable and informed about what was going on. [Shayla Norwood]

Loved our nurse, she was very good and personable. I felt we were made to feel very important. I was impressed with our experience.  [Kristin Day]

They were very helpful, explained procedures well and let us know what to expect each step of the way. [Claudia Guerrero]


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